Returns & Exchange
Returns & Exchanges:
- All our products carry return to base 12 months limited warranty unless otherwise stated. This is provided the defect is not a result of normal wear and tear, the usual characteristics of the materials used or due to misuse including moisture or sunlight exposure.
- Factory seconds and clearance items do not carry warranty at all.
- Warranty is not covered on commercial use and the furniture should be cared for in accordance with care instructions.
- We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
- Our products are all handmade and any imperfections should be considered as character of the furniture. Most of our furniture are fully made up and not a kitset.
- Please contact us at firstname.lastname@example.org with your order number. We will answer any questions you may have, and confirm your return
- Send the return via tracked courier/delivery company to our returns address below.
- We will send confirmation via email once return or exchange is processed. Refunds are processed via same payment method.
- Requested exchange items are subject to availability. For returns and exchanges, your item must be complete in it's original packaging, include all original tags and be in original sellable condition that is unused and unwashed. Items that aren't still packaged may be returned, but are subject to a 10% restocking fee. All return delivery charges including the original cost of delivery will be the responsibility of the customer should you decide to return or exchange an item, unless there is a fault on our part.
Damages and Claims:
Please inspect your items when receiving, before signing the delivery receipt. If damage has been found, please inform the carrier and remark on the delivery paperwork. Two Little Angels cannot help with any damage claims that have not been noted at the point of delivery, as once it is checked and leaves our warehouse, damage by the delivery company is beyond our control. All items are inspected before dispatch. If your purchased product has a fault that is not a result of delivery then we can return it, or exchange for a new one or compensate you.